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| Case Studies |
Connecting with the Supply Chain
by Samantha Walker
The company: Karl W. Richter (KWR) is an inventory control and supply chain management
company based in Toronto, Ontario. The successful business values promoted by owner Alex
Richter require the company to have superior supply chain management to meet the demanding
deadlines for delivery of orders. KWR also requires a platform for growth as the company
expands to Shanghai in 2008.
The problem: With activity across North America and China, KWR was struggling
with keeping on top of large orders and managing the delivery commitments made to its
customers. The company needed a way to improve the communication along the supply
chain so that KWR's customers would not be disappointed by unnecessary missed deadlines
and delays.
Due to the volume of orders and plans for further expansion, the goal was to achieve
efficiencies in the supply chain without burdening the already busy team with additional
or more cumbersome duties.
The following business objectives were identified:
- Improve the on-time delivery of orders to customers to achieve better customer service.
- Reduce the need for phone calls and emails between KWR staff and the suppliers
to improve visibility of communications.
- Eliminate the need to manually update the ERP system with new information or
modifications from the suppliers once purchase orders are issued.
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