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| Your Success is Our Success |
“I Love Rewards” Embraces Growth with Sage BusinessVision
Many companies have discovered the benefits of loyalty and incentive programs to increase
sales, improve customer retention and motivate employees. Programs allow participants to
earn points, and then select name brand merchandise as a reward. Managing these
programs, however, can be a headache. That’s where I Love Rewards comes in
Using proprietary software, I Love Rewards offers turnkey rewards programs. You can
customize a program to recognize high-performing dealers, for example, or consumers
for levels of purchases. Participants choose rewards from an online catalogue, accessible
24/7, with constantly changing products – and no technology investment up front.
Sage BusinessVision from Day On
“Our predecessor company started out as a one-man operation printing custom T-shirts
in a university dorm room, and QuickBooks was fine for those early days. The firm migrate
to Sage BusinessVision as it grew into a serious business presence,” explains Jamie
Danziger, senior vice president of operations “When it was time to launch I Love Rewards
in 2002, we anticipated rapid growth. We also knew from experience that Sage
BusinessVision is much more than just an accounting program, and were confident
it could perform the extensive reporting required in our new endeavor. So we set
up I Love Rewards with Sage BusinessVision from the very beginning.
Comprehensive Business Management
I Love Rewards uses Sage BusinessVision as a fully integrated enterprise resource planning
system. It manages all day-to-day financial operations with the software, including its
receivables, payables, general ledger and order entry. In addition, Sage BusinessVision
manages the company’s extensive inventory, and handles conversions between Canadian
and U.S. dollars. “Sage BusinessVision goes to work at the
front end of our operations for order entry, says Danziger. “Orders arrive through
proprietary software, which we are in the process of linking to BusinessVision. Then
they are actioned through BusinessVision where we conduct purchasing and inventory
where we conduct purchasing and inventory of orders through the software.”
Easy Order Procesing
On the back end, Sage BusinessVision performs financial tracking. “We use it to collect
receivables and pay our payables Sales representatives and account managers use the software
to enter quotes, which are then flipped into orders without additional data entry. Our order
processing and purchasing team processes the order and makes sure that we have sufficient
goods on hand,” Danziger says.
Until last month, I Love Rewards maintained its own warehouse, which was managed with Sage
BusinessVision. Now that the inventory is outsourced, the software helps I Love Rewards ensure
that inventory records match those maintained by the fulfillment partner, so orders go out
without delays.
International Finance
The bulk of I Love Rewards’ business is currently in Canada. To tap the vast US market, the firm
has opened another office in New York City, operated as a separate corporation. “The great thing
about BusinessVision is that we can maintain two different companies in one system. We can also
consolidate the finances when we wish. We appreciate this versatility,” says Danziger.
Purchases for I Love Rewards are made all over the world, primarily in US dollars. But the company’s
books are kept in Canadian dollars. So the Multicurrency module in Sage BusinessVision gets heavy
use. “The module automates all of our currency conversions, saving us a great deal of time,” notes
Danziger. “And if we need to incorporate other currencies in the future, such as UK pounds or euros,
we can.”
Hearty Reporting Capabilities
What financial reports does I Love Rewards produce with Sage BusinessVision? “Everything,”
explains Danziger. “We do expense, budget forecast, weekly, monthly,quarterly and annuals
reports with our system. We also create reports on the number of orders in the system, order
status, receivables, payables, sales analysis, and commission reporting and payments out of
BusinessVision.”
For specialized reporting, Danziger appreciate having a strong consulting partner. “Our Sage
Software Business Partner has the in-depth expertise to customize our software when we need
it. We turn to them for assistance with anything out of the ordinary, he says.
Essential for Rapid Growth
It would be impossible to quantify the benefits I Love Rewards receives from Sage BusinessVision,
since the company has always run on the software. Nevertheless, Danziger believes that the system
has been inherent in the firm’s success.
“We have grown 235 percent over the past three years, an amazing feat,” he says “We could not
have done this without a robust system like Sage BusinessVision. The software helped us get
where we are today, and it will continue to grow with us as we go forward. Frankly, we’re
planning on being the world’s largest incentive corporation. And we expect to do so with
operational support from Sage BusinessVision.”
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